The bulk of the testing focuses on the workflow. You need to know the path of a service ticket from "New" to "Closed." Pay close attention to: Status Triggers: Which statuses send automated emails to clients? Work Roles vs. Work Types: This is a common stumbling block. Remember that usually determine the billing rate, while
Master the ConnectWise University Exams: The Ultimate Strategy Guide
What happens to a ticket when a status is marked as an "Inactivation Status"?
Centers on agent deployment, scripting, patch management, monitors, and remote control tools. connectwise university test answers
Using unauthorized materials can jeopardize your official certification status.
Don't just watch the videos. Open your ConnectWise instance (or a sandbox) and actually click the buttons described. Muscle memory beats rote memorization every time.
These form the core of ConnectWise billing. Know how changing a work role impacts billable rates and how work types dictate tax and invoicing rules. The bulk of the testing focuses on the workflow
: If you're stuck on a specific concept, you can use the graduation cap icon in the Video Library to ask a question directly to a ConnectWise expert.
Check your transcript to ensure you have completed the prerequisite courses, as some advanced certifications (like Automate Certified Professional ) require completion of the Expert level first. Is There a "Cheat Sheet"?
In the MSP world, a certification is only as good as the practical skill behind it. Passing a test using leaked answers leaves massive gaps in your operational knowledge. 1. Real-World Troubleshooting Work Types: This is a common stumbling block
When two answers seem plausible, choose the one that aligns with standard MSP best practices as taught in the modules, rather than a convoluted workaround.
ConnectWise monitors certification attempts for suspicious activity. Rapidly clicking through an exam with perfect answers from a leaked list can trigger an audit. Cheating can result in a permanent ban from the partner portal and the revocation of all company certifications. 3. The "Real-World" Competency Gap
Each path offers targeted coursework consisting of videos, documentation, and module quizzes that directly prepare you for the final exam. How to Pass ConnectWise Exams Legitimately (and Fast)
: Training modules are available at any time, allowing users to pause, rewind, and repeat content until they understand the material.