This error typically manifests when a Windows system attempts to retrieve a specific software or driver update from Microsoft servers but cannot complete the handshake or locate the requested payload. While most commonly associated with Xbox-related apps (e.g., Gaming Services), it also occurs during Windows Update and Microsoft Store downloads.
WUAHandler.log shows the error "Failed to get targeted update" and "0x87d00215". The Software Center shows a "Failed" status for updates. Common Causes for 0x87d00215
Right-click the package and select to refresh the files across all Distribution Points. 🚀 Summary Checklist ✅ Logs: Inspect WUAHandler.log for "Item not found."
Run PowerShell as Administrator:
This means that the SCCM client is unable to locate, validate, or use the required certificate for secure communication with the Management Point (MP) or Distribution Point (DP). This issue is most common in environments that enforce or utilize Public Key Infrastructure (PKI) for securing client communications. Common Symptoms: Software updates fail to install on client machines.
: Check if the update is superseded by a newer version or if the device fails to meet specific prerequisites . 2. Reset Local Update Components
In HTTPS or PKI-enabled environments, the client may be unable to retrieve the correct certificate to communicate with the Management Point (MP). Failed To Get Targeted Update Error 0x87d00215
: The client cannot find a Distribution Point with the update content.
Sometimes the client agent itself becomes the problem.
I am encountering error 0x87d00215 when trying to deploy [Insert Update Name, e.g., Windows 11 23H2 Cumulative Update] to [Insert Scope, e.g., a specific collection of 50 machines]. The error appears in the UpdatesDeployment.log as: GetUpdateInfo - failed to get targeted update, error = 0x87d00215 . Environment Details: SCCM Version: [e.g., 2309] Client OS: [e.g., Windows 10 22H2] This error typically manifests when a Windows system
No, it is not specific to any single OS. This error can occur on any version of Windows (10, 11, Server 2016/2019/2022, etc.) when managed by Configuration Manager (SCCM).
Then and try updating again.
If you find multiple certificates (e.g., from a site migration), try removing the old one and restarting the service. The Software Center shows a "Failed" status for updates
A corrupted local cache can prevent new updates from downloading. Go to > Cache . Click Configure Settings and then Delete Files .