currently displayed on the DVR live view monitor. Master codes are calculated based on the internal clock of the machine; if your DVR clock is wrong, tell them the wrong time that is currently showing.
Before you try anything complicated, it's worth checking if the DVR is still using its factory-set credentials. Many systems are never changed from their default settings.
If you are setting up an older or secondhand Provision DVR, it might simply be using the manufacturer's original default login. Before trying advanced resets, test these common default combinations: admin | Password: admin Username: admin | Password: 123456 Username: admin | Password: (Leave blank/empty) Username: super | Password: 666666 Critical Next Steps After Resetting Your Password
This comprehensive guide walks you through the official, secure methods to reset your Provision DVR password and get your surveillance system back up and running. how do i reset my provision dvr password
To reset your Provision-ISR DVR password, .
Turn your Provision DVR around to the back panel. Look for a tiny hole marked "Reset".
Release it and wait for the system to reboot to its factory default state. currently displayed on the DVR live view monitor
If those don't work, other defaults might be active (especially for mobile apps):
Support will give you a dynamic code. Enter this code into the Dynamic Password field to regain access.
Input the email address previously registered with the device. Many systems are never changed from their default settings
Send this information (or a photo of the screen) to your local distributor or Provision-ISR support.
If you cannot access the password generator or the hardware reset is too difficult:
Click . The system will bypass the old password and immediately prompt you to create a new, secure password.
Check your inbox for a (valid for 24 hours).